itudewaPrivacy Policy

This page describes what data we collect when you use itudewa and how we keep that data protected. When you create an account, deposit via DANA or e-wallet, or join a live blackjack table, we collect information necessary to verify your identity, process your transactions, and provide customer support. We use industry-standard encryption and security practices to safeguard your personal and financial information.

We at itudewa are committed to transparency about how we handle your data. We do not sell your information to advertisers or third-party marketers. We share data only with trusted payment processors and service providers who help us operate the platform securely. This policy explains what we collect, how we use it, and what rights you have over your information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Data we collect when you use itudewa

When you create an itudewa account, we ask for your email address, phone number, full name, and date of birth. These details help us verify your identity and send you account notifications and support messages. We also collect your residential address and ID number (from your KTP, passport, or driver's licence) during our Know Your Customer (KYC) verification process. This verification helps us comply with regulatory requirements and prevent fraud.

When you deposit funds on itudewa via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, our payment processor collects your banking details and transaction history. We do not store your full card or bank account numbers on our servers; your payment provider handles that securely. We keep a record of deposit amounts, dates, and payment methods so we can reconcile your account and handle refund requests.

When you play on itudewa, we log your game activity—which tables you join, which bets you place, and when you withdraw—so we can maintain accurate account balances and dispute records. We also collect information about how you use our app: your device type, operating system, internet connection quality, and which pages you visit. This helps us improve our itudewa service and troubleshoot technical issues.

How we use your data on itudewa

We use your personal data to operate itudewa and serve you. Specifically, we use your name and contact details to send you account confirmations, withdrawal updates, and customer support responses. We use your ID and address to verify your identity and comply with anti-money-laundering regulations. We use your payment information to process deposits and withdrawals and to prevent fraud.

We use your game activity logs to maintain accurate account balances, resolve disputes, and detect suspicious activity. If we see multiple accounts from the same person or unusual betting patterns, we may flag your account for review. We also use anonymized gameplay data to improve our itudewa platform—for example, tracking which games are popular in Jakarta, Surabaya, Bandung, Medan, and Semarang so we can optimize our offerings.

Third-party processors and data sharing on itudewa

We share your data with trusted third parties only when necessary to operate itudewa. Our payment processors (mobile banking, local payment, online payment, e-wallet, and our banking partners mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies and security standards. We do not control how they use your data beyond what is required for the transaction.

We may also share data with our live-dealer studio partners when you join a live blackjack or roulette table. The studio operator sees your username and bet history but not your full ID or banking details. If required by law, we cooperate with authorities and provide requested information about itudewa accounts or transactions.

We at itudewa protect your data with encryption, access controls, and strict staff guidelines—so your privacy remains secure whether you're in Jakarta or elsewhere in our service area.

Your rights and data access on itudewa

You have the right to access, update, and delete your personal data on itudewa. You can view your account information—name, email, phone, address—in your account settings at any time. You can also request a copy of all data we hold about you by contacting our support team. We aim to provide this within one business day.

You can update your email, phone, or address directly in your itudewa account settings. If you want to change your ID or date of birth, contact our support team with your request and supporting documentation. If you wish to delete your itudewa account and all associated data, we can do so after you withdraw any remaining balance. Deletion may take up to one business day to process.

Cookies and tracking on itudewa

Our itudewa website and app use cookies and similar tracking technologies to remember your login session, remember your language preference, and track analytics about how you use the platform. These cookies help us keep you logged in so you do not have to enter your password every time. They also help us understand which features are most popular and where users encounter problems.

We do not use cookies to track you across other websites. If you disable cookies in your browser, some itudewa features may not work properly. You can clear cookies from your device settings at any time without affecting your account.

Data security and storage on itudewa

We use industry-standard encryption (TLS 1.2 or higher) to protect data transmitted between your device and our itudewa servers. Our servers are located in secure data centres with physical access controls, surveillance, and backup power systems. We employ firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

Our staff can access your data only if needed to serve you—for example, to help you reset your password or investigate a dispute. All staff members sign confidentiality agreements and receive security training. We keep your data for as long as your itudewa account is active, plus a retention period for legal and tax compliance. After account closure, we delete most personal data, but we may retain anonymized transaction records.

Data outside your jurisdiction on itudewa

Our servers may sit outside your jurisdiction. We may also transfer your data to partner companies in other countries to process payments or provide customer support. When we do, we ensure that our partners meet the same security standards as we do. By using itudewa, you consent to your data being processed and stored outside your home jurisdiction where necessary to operate the platform.

Changes to this privacy policy on itudewa

We may update this policy from time to time. When we make significant changes, we notify users via email or an in-app banner. We recommend reviewing this policy regularly to stay informed. Your continued use of itudewa after notification means you accept the new policy.

Contact us about your data on itudewa

If you have questions about how we handle your data, want to access your information, or have a privacy complaint, contact our itudewa support team via live chat, email, or phone. Our team responds within minutes during business hours and within a few hours outside peak times. During Idul Fitri, Idul Adha, Imlek, or Nyepi holidays, response times may be longer.

Summary

We at itudewa collect your name, email, ID, and payment information to verify your account and process your deposits and withdrawals. We use encryption and security best practices to protect this data. We share information only with trusted payment processors and service providers who help us operate itudewa. We do not sell your data to advertisers or third parties.

You have the right to access, update, and delete your personal information on itudewa. If you have questions or concerns about your privacy, contact our support team. Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's law.